Front-End Operations Leader

Meijer; Fort Wayne (IN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Service Coordinator in Fort Wayne to lead and support front-end operations, coordinating checkout flow, keeping the department clean, and assigning tasks to cashiers and service desk teams. You will coach staff to meet productivity and service goals while driving customer satisfaction.

You will coordinate training, mentor team members, and act as a subject expert for market programs and company pilots, ensuring timely task completion and strong performance across the

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalates concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Communication skills

Customer focus

Organized

Detail oriented

Multi-tasking

Education

Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

Meijer is seeking a Service Coordinator in Fort Wayne to lead and support front-end operations, coordinating checkout flow, keeping the department clean, and assigning tasks to cashiers and service desk teams. You will coach staff to meet productivity and service goals while driving customer satisfaction.

You will coordinate training, mentor team members, and act as a subject expert for market programs and company pilots, ensuring timely task completion and strong performance across the