Front-End Operations Lead & Service Coordinator

Meijer Inc.; South Haven (MI); Vor Ort; USD 2.066.000 - 2.755.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Zusammenfassung

Meijer Inc. is seeking a Service Coordinator to lead and support front-end operations, ensuring a high-quality customer shopping experience.

You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. You will coach staff, train team members, and act as a subject matter expert for market programs, pilots, and development initiatives, while driving customer satisfaction and

Qualifikationen

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

Aufgaben

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility
• Proactively elevate concerns to leadership as they arise
• Champion participation in community programs
• Lead by example with behaviors and team member resource group (TMRG) engagement
• Serve as a certified trainer for team members in their span of care
• Perform on-the-job/hands-on team member training and mentoring
• Serve as subject matter expert for market programs, company pilots, and development/training programs
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion

Kenntnisse

Customer service

Communication

Cash register operations

Team leadership

Training

Ausbildung

Service Coordinator training curriculum

Tools

POS system

Jobbeschreibung

Meijer Inc. is seeking a Service Coordinator to lead and support front-end operations, ensuring a high-quality customer shopping experience.

You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. You will coach staff, train team members, and act as a subject matter expert for market programs, pilots, and development initiatives, while driving customer satisfaction and