Front End Operations Lead & Process Coach

Kroger; Waukesha (WI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Growth opportunities

Job summary

The Kroger Family of Companies is seeking a front-end operations professional to support day-to-day department activities at the Waukesha store. You will drive process improvements, training, and performance tracking for Front End, Customer Service Center and Accounting teams.

Responsibilities include optimizing workflows, coaching supervisors, maintaining a tidy, customer-friendly environment, and ensuring safe, efficient service across check stands, Self Service Checkouts and related areas in

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Communication skills

Computer literacy

Tools

Microsoft Word

Microsoft Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Family of Companies is seeking a front-end operations professional to support day-to-day department activities at the Waukesha store. You will drive process improvements, training, and performance tracking for Front End, Customer Service Center and Accounting teams.

Responsibilities include optimizing workflows, coaching supervisors, maintaining a tidy, customer-friendly environment, and ensuring safe, efficient service across check stands, Self Service Checkouts and related areas in