Front-End Lead: Customer Experience Champion

Kroger; Madison (WI); Vor Ort; USD 18.000 - 23.000; Teilzeit

Benefits dieser Stelle

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Career growth

Zusammenfassung

Kroger Co. in Madison, WI is seeking a Front-end Associate to deliver exceptional customer service and maintain a safe, clean environment. You will support department managers in achieving sales goals, supervise front-end tasks, and help execute best practices and department standards.

You will work with store management on budgets, labor schedules, and daily operations, while adhering to safety and quality guidelines. This part-time role emphasizes teamwork, integrity, and guest satisfaction.

Qualifikationen

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.
• High school diploma or equivalent.
• Second language (speaking, reading and/or writing).

Aufgaben

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with recommendations.
• Assist with monitoring and control of department expenses.
• Assist with cash control, sales and cash handling records.
• Schedule Front-end associates for adequate coverage.
• Assist in preparing budgets, P&L reviews, and action on financial reports.
• Assist in budgeting and labor scheduling with store management.
• Help develop and implement department action plans to achieve results.
• Collaborate with Front-end team and promote teamwork.
• Maintain a positive attitude and stay current with ads.

Kenntnisse

Stress management

Basic math

Retail or Customer Service experience

High school diploma

Second language

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Kroger Co. in Madison, WI is seeking a Front-end Associate to deliver exceptional customer service and maintain a safe, clean environment. You will support department managers in achieving sales goals, supervise front-end tasks, and help execute best practices and department standards.

You will work with store management on budgets, labor schedules, and daily operations, while adhering to safety and quality guidelines. This part-time role emphasizes teamwork, integrity, and guest satisfaction.