Front End Operations Lead - Customer Service & Team Growth

Food Lion; Hickory (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor in Hickory, NC to manage all Front End operations and lead a team delivering fast, friendly service. You will oversee Service Center, Self-Checkout, and To-Go where applicable and drive customer satisfaction.

The role emphasizes coaching, performance reviews, and adherence to Food Lion safety and operational standards, with a focus on budgeted goals and store performance.

Qualifications

• High school diploma or equivalent required.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal and customer service skills.
• Ability to learn and use company tools and systems.
• Must meet minimum age and physical requirements.
• Must obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.

Skills

Team leadership

Store operations

Merchandising

Customer service

Communication

Education

High school diploma or equivalent

Certified Food Safety Manager or willing to obtain within 90 days

Job description

Food Lion is seeking a Front End Supervisor in Hickory, NC to manage all Front End operations and lead a team delivering fast, friendly service. You will oversee Service Center, Self-Checkout, and To-Go where applicable and drive customer satisfaction.

The role emphasizes coaching, performance reviews, and adherence to Food Lion safety and operational standards, with a focus on budgeted goals and store performance.