Front End Operations Lead (Customer Service)

Food Lion; Mooresville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End Manager in Mooresville, NC to oversee Service Center, Self-Checkout, and Food Lion To-Go operations. You will hire, train, and coach associates to deliver fast, friendly service while achieving budgeted financial targets and key KPIs.

You'll lead a team in-store, manage schedules, control expenses, and ensure safety and compliance. This role emphasizes customer satisfaction, teamwork, and maintaining brand standards in a dynamic retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Maintain a positive customer experience with fast, easy, and friendly service.
• Control store expenses through proper ordering, care for supplies and equipment.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.
• Maintain Front End registers and equipment, and handle service calls efficiently.
• Monitor shrink and inventory, coaching associates to prevent losses.
• Observe and correct unsafe conditions and report accidents per procedures.
• Ensure compliance with local, state and federal regulations.

Skills

Leadership

Store ops

Customer service

Communication

Problem solving

Training skills

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager in Mooresville, NC to oversee Service Center, Self-Checkout, and Food Lion To-Go operations. You will hire, train, and coach associates to deliver fast, friendly service while achieving budgeted financial targets and key KPIs.

You'll lead a team in-store, manage schedules, control expenses, and ensure safety and compliance. This role emphasizes customer satisfaction, teamwork, and maintaining brand standards in a dynamic retail environment.