Front End Operations Lead

Food Lion; Carolina Beach (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Food Lion in Carolina Beach, NC is seeking a Front End Manager to supervise store operations including Service Center, Self-Checkout, and To-Go services, while building strong associate and customer relations.

You will lead a team, drive customer service, manage budgets and KPIs, and ensure compliance with safety standards; appoint training and development for staff, and uphold Food Lion standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements and physical requirements.
• Accredited as Certified Food Safety Manager or able to obtain accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials and KPIs.
• Maintain customer-focused, friendly shopping experience and guidance.

Skills

Team leadership

Store operations

Customer service

Problem solving

Communication

Adaptability

Safety compliance

Education

High School Diploma or GED

Tools

POS systems

Hand-held computers

Computer-based training (CBT)

Job description

Food Lion in Carolina Beach, NC is seeking a Front End Manager to supervise store operations including Service Center, Self-Checkout, and To-Go services, while building strong associate and customer relations.

You will lead a team, drive customer service, manage budgets and KPIs, and ensure compliance with safety standards; appoint training and development for staff, and uphold Food Lion standards.