Front End Operations Lead

Giant Eagle, Inc.; Rootstown Township (OH); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental plan

401(k) plan

Bonus potential

Paid time off

Job summary

Giant Eagle in Ohio is seeking a Front End Team Leader to oversee Front End, Cash Office and Service Desk operations. You will direct staffing, order supplies, and implement initiatives to grow the business while meeting customer needs and maximizing profits.

You will coach team members, provide timely feedback, ensure compliance with safety and government regulations, and maintain high service levels at registers and service desks.

Qualifications

• Retail experience or Store Leader recommendation.
• Leadership or supervisory experience; Peer Trainer, in-store champion, or similar role preferred.
• Satisfactory performance and discipline record.
• Certification or Licensing Required: Food Safety.
• Lifting up to 50 pounds.
• Age 18+.

Responsibilities

• Interview, select and train Team Members.
• Direct the work of Team Members.
• Appraise Team Members’ productivity and efficiency for promotions or changes in status.
• Handle Team Member issues including complaints.
• Discipline Team Members.
• Plan the work.
• Distribute or assign the work among Team Members.
• Provide for the safety and security of Team Members or the store.
• Manage the budget for your department or location.
• Manage inventory for your department or location.
• Monitor or implement compliance measures.
• Oversee the entire operation of the Front End; service levels at registers, SCOs and service desk; maintain conditions in parking lot, lobby and front end.
• Direct customer flow to meet service requirements.
• Manage inventories of front end racks and supplies to maximize profits.
• Audit cash controls to prevent losses.
• Maintain accurate department records.
• Ensure compliance with government regulations (alcohol, tobacco, WIC, etc.).

Skills

Retail experience

Leadership potential

Customer service

Education

High school diploma or equivalent

Job description

Giant Eagle in Ohio is seeking a Front End Team Leader to oversee Front End, Cash Office and Service Desk operations. You will direct staffing, order supplies, and implement initiatives to grow the business while meeting customer needs and maximizing profits.

You will coach team members, provide timely feedback, ensure compliance with safety and government regulations, and maintain high service levels at registers and service desks.