Front End Lead: Checkout Ops & Team Coach

Giant Eagle, Inc.; Parma (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Giant Eagle, Inc. in Parma, OH is seeking a Front End Lead to drive guest service, efficiency, and security across all checkout lanes. You will lead the Front End, supervise team members, and ensure accurate sales capture while maintaining a safe store environment.

The role requires 1–3 years of experience, a high school diploma, and the ability to lift up to 50 pounds. Annual certification is required and you may take on additional tasks as assigned by the Front End Leader.

Qualifications

• Experience required: 1 to 3 years.
• Education desired: High school diploma or equivalent
• Age requirement: At least 21 years of age
• Lifting requirement: Up to 50 pounds

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met.
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance.
• Dictate the break/lunch plan while maintaining Front End coverage.
• Own the Front End when the Front-End Leader is not on duty; act as the point person for the Front End.
• Complete daily compliance activities and own specific topics (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs with cost awareness.
• Train Front End Team Members on efficiencies, service culture, and loss prevention tactics.
• Support Front End Leader with special project or “champion” assignments.

Skills

Leadership

Customer service

Scheduling

Cash handling

Safety compliance

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. in Parma, OH is seeking a Front End Lead to drive guest service, efficiency, and security across all checkout lanes. You will lead the Front End, supervise team members, and ensure accurate sales capture while maintaining a safe store environment.

The role requires 1–3 years of experience, a high school diploma, and the ability to lift up to 50 pounds. Annual certification is required and you may take on additional tasks as assigned by the Front End Leader.