Front End Lead Trainee: Drive Guest Service & Efficiency

Giant Eagle, Inc.; Canton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to ensure efficient, safe checkout operations and accurate sales capture across all lanes. This role supports the Front End Leader and may take on additional tasks; annual certification is required.

You will oversee self-checkout coverage, direct traffic, create daily schedules, manage compliance, and coach team members on service culture and loss prevention. This position offers growth within a dedicated team.

Qualifications

• Experience Required: 1 to 3 years
• Education Desired: High school diploma or equivalent

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or "champion" assignments.

Job description

Giant Eagle, Inc. is seeking a Front End Lead to ensure efficient, safe checkout operations and accurate sales capture across all lanes. This role supports the Front End Leader and may take on additional tasks; annual certification is required.

You will oversee self-checkout coverage, direct traffic, create daily schedules, manage compliance, and coach team members on service culture and loss prevention. This position offers growth within a dedicated team.