Front-End Operations Lead

Jetro Restaurant Depot; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

PTO

Six paid holidays

Tuition Reimbursement

Voluntary Benefits

Job summary

Jetro Restaurant Depot in the Albany area is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end team performance.

You will help maintain efficient, customer-focused operations, enforce company procedures, and support scheduling and workflow for front-end staff in a fast-paced retail environment. This role requires strong communication, a solid grasp of cash handling, and a willingness to adapt to varying shifts.

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Previous experience in retail, client/

Job description

Jetro Restaurant Depot in the Albany area is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end team performance.

You will help maintain efficient, customer-focused operations, enforce company procedures, and support scheduling and workflow for front-end staff in a fast-paced retail environment. This role requires strong communication, a solid grasp of cash handling, and a willingness to adapt to varying shifts.