Front-End Operations & Customer Experience Lead

Smith's Food & Drug Centers; Riverton (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Smith's Food & Drug Centers in Riverton, UT is seeking a Front-end Department Manager to lead daily operations and deliver an outstanding customer experience. You will supervise front-end staff, ensure a safe, clean store environment, and execute department goals, schedules, and budgets.

The role emphasizes exceptional service, teamwork, and adherence to company policies and safety guidelines. Experience in retail or customer service with strong communication and leadership skills is required.

Qualifications

• Excellent communication skills to interact with customers and associates.
• Basic math skills for transactions and inventory calculations.
• Ability to remain calm and effective in stressful situations.
• Retail or customer service experience required.
• Strong teamwork and leadership abilities.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Ensure a safe, clean environment and customer-first service.
• Schedule associates and manage cash control and records.
• Develop department business plans and promote sales.
• Implement promotional plans and monitor expenses.
• Adhere to safety regulations and report risks.

Skills

Effective communication

Basic math

Ability to handle stress

Retail or customer service experience

Team collaboration

Cash handling

Safety awareness

Job description

Smith's Food & Drug Centers in Riverton, UT is seeking a Front-end Department Manager to lead daily operations and deliver an outstanding customer experience. You will supervise front-end staff, ensure a safe, clean store environment, and execute department goals, schedules, and budgets.

The role emphasizes exceptional service, teamwork, and adherence to company policies and safety guidelines. Experience in retail or customer service with strong communication and leadership skills is required.