Front End Manager - Customer Experience Leader

Food Lion; Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Food Lion is seeking a Front End Leader at Store 02849 in Columbia, SC to support store operations and drive sales while maintaining exceptional customer service.

You will hire, train and develop front end associates, supervise duties, manage schedules, monitor KPIs and protect assets. The role requires creating a positive shopping experience, ensuring food safety and compliance, and leading the team to meet budgeted goals.

Qualifications

• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, and customer service skills.
• Good judgement in solving problems and handling complaints.
• Willingness to learn multiple tasks and tech requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements.
• Able to meet physical requirements of the job.
• Accreditation as a Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote brand culture and customer service.
• Support achievement of budgeted financials and KPIs.
• Maintain a positive shopping experience with fast, friendly service.
• Ensure Front End schedules and equipment are managed effectively.
• Monitor inventory and protect assets; coach associates to reduce losses.
• Ensure compliance with local, state, and federal regulations.

Skills

Lead and manage team

Customer service skills

Interpersonal skills

Problem solving

Multi-tasking

Technical aptitude

Age requirement understanding

Physical capability

Food safety knowledge

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Leader at Store 02849 in Columbia, SC to support store operations and drive sales while maintaining exceptional customer service.

You will hire, train and develop front end associates, supervise duties, manage schedules, monitor KPIs and protect assets. The role requires creating a positive shopping experience, ensuring food safety and compliance, and leading the team to meet budgeted goals.