Customer Experience Front-End Lead

The Kroger Co.; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Supervisor to lead day-to-day operations in the Front-end department. You will promote exceptional customer service, maintain a safe, clean environment, and model company values while guiding associates to meet department goals.

Responsibilities include coordinating schedules, managing inventory and stock levels, and implementing the department business plan in alignment with store management. Previous retail leadership experience is a plus.

Qualifications

• Strong communication skills
• Basic math proficiency (counts and sums)
• Ability to handle stressful situations gracefully
• Retail or customer service experience preferred

Responsibilities

• Promote trust and respect among associates.
• Communicate store, department, and job information clearly to associates.
• Collaborate with team to meet store goals.
• Provide excellent customer service and answer product questions.
• Know products well and suggest alternatives to customers.
• Monitor department expenses and inventory.

Skills

Effective communication

Math basics

Stress management

Retail/customer service

Job description

The Kroger Co. is seeking a Front-end Supervisor to lead day-to-day operations in the Front-end department. You will promote exceptional customer service, maintain a safe, clean environment, and model company values while guiding associates to meet department goals.

Responsibilities include coordinating schedules, managing inventory and stock levels, and implementing the department business plan in alignment with store management. Previous retail leadership experience is a plus.