Front-End Customer Experience Leader

The Kroger Co.; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Department Supervisor to lead day-to-day activities, uphold Kroger standards, and ensure exceptional customer service. You will role-model core values and guide associates to deliver a safe, clean shopping environment that encourages customers to return.

Responsibilities include scheduling, budgeting support, promotions, inventory oversight, and training. A strong emphasis on teamwork and safety underpins daily operations in the store.

Qualifications

• Must have strong communication skills.
• Basic math skills for transactions and reporting.
• Ability to stay calm under pressure.
• Experience in retail or customer service preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate store goals and job-specific information.
• Collaborate with associates to reach store objectives.
• Create a welcoming environment and answer product questions.
• Maintain knowledge of products and provide suggestions.
• Monitor department expenses and supplies.
• Oversee cash handling and records for the store.
• Schedule front-end staff to ensure department coverage.
• Assist management with budgets and financial reviews.
• Develop a department business plan to achieve results.
• Plan and execute department promotions and ads.
• Stay current with ads and seasonal campaigns.
• Control department expenses and inventory accuracy.
• Manage price changes and shelf tag updates.
• Organize and supervise inventory processes.
• Train staff on inventory/stocking and ordering systems.
• Adhere to safety regulations and programs.
• Report safety risks and incidents to management.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or theft.

Skills

Effective communication

Basic math

Stress management

Retail or customer service

Job description

The Kroger Co. is seeking a Front-end Department Supervisor to lead day-to-day activities, uphold Kroger standards, and ensure exceptional customer service. You will role-model core values and guide associates to deliver a safe, clean shopping environment that encourages customers to return.

Responsibilities include scheduling, budgeting support, promotions, inventory oversight, and training. A strong emphasis on teamwork and safety underpins daily operations in the store.