Front-End Supervisor: Customer Experience Leader

The Kroger Co.; Steamboat Springs (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

The Kroger Co. in Steamboat Springs, CO is seeking a Front-end Supervisor to create an outstanding customer experience, maintain a safe, clean environment, and support department goals.

You will assist with directing front-end functions, schedules, budgets, quality standards, and safety programs while upholding Kroger values of respect, honesty, integrity, diversity, inclusion, and safety. This role emphasizes teamwork, customer service excellence, cash handling, and collaboration with store

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an welcoming environment by answering questions about products.
• Maintain knowledge of products and suggest items.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in budgets, profit and loss reviews and actions on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates to promote teamwork.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and temperature logs.

Skills

Stress management

Communication skills

Basic math

Retail or Customer Service experience

Management experience

Second language

Education

High school diploma or equivalent

Job description

The Kroger Co. in Steamboat Springs, CO is seeking a Front-end Supervisor to create an outstanding customer experience, maintain a safe, clean environment, and support department goals.

You will assist with directing front-end functions, schedules, budgets, quality standards, and safety programs while upholding Kroger values of respect, honesty, integrity, diversity, inclusion, and safety. This role emphasizes teamwork, customer service excellence, cash handling, and collaboration with store