Front End Leader: Elevate Customer Service

Food Lion; Staunton (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Food Lion in Staunton, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and help maintain clean, organized front-end areas. You will greet customers, handle transactions, and assist with front-end duties according to store standards.

The role requires reliable cash handling, strong communication and the ability to learn multiple tasks. This position offers on-site work with a focus on customer satisfaction and efficient store operations.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents

Skills

Customer service

Cashier operations

Communication

Multi-tasking

Education

High school diploma

Tools

POS systems

Cash register

Job description

Food Lion in Staunton, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and help maintain clean, organized front-end areas. You will greet customers, handle transactions, and assist with front-end duties according to store standards.

The role requires reliable cash handling, strong communication and the ability to learn multiple tasks. This position offers on-site work with a focus on customer satisfaction and efficient store operations.