Front-End Leader & Customer Experience Coach

Kroger; Parker (AL); On-site; USD 34,385,000 - 48,712,000; Part time

Job summary

Kroger is seeking a Front-end Department contributor to enhance the customer experience in-store. You will assist department leaders, answer product questions, manage schedules, and support budget and safety initiatives. The role emphasizes teamwork, integrity, and adherence to store policies.

The position focuses on maintaining a welcoming environment, upholding health and safety guidelines, and delivering reliable front-end operations. A strong customer-service background is preferred.

Qualifications

• Retail or Customer Service experience required.
• Excellent communication and math skills.
• High school diploma or equivalent preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist management with budgets, P&L reviews and action on financial reports.
• Collaborate with Front-end staff and promote teamwork.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.
• Adhere to laws and company guidelines.
• Work well under pressure and handle conflicts calmly.
• Act with honesty and integrity regarding information.
• Follow directions and seek help when needed to resolve issues.
• Interact with minors, individuals with special needs, and older adults as needed.
• Perform essential job functions with or without accommodations.

Skills

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Ability to handle stressful situations

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end Department contributor to enhance the customer experience in-store. You will assist department leaders, answer product questions, manage schedules, and support budget and safety initiatives. The role emphasizes teamwork, integrity, and adherence to store policies.

The position focuses on maintaining a welcoming environment, upholding health and safety guidelines, and delivering reliable front-end operations. A strong customer-service background is preferred.