Front End Leader: Customer Experience & Checkout Operations

Safeway; Sitka (AK); On-site; USD 52,000 - 72,000; Full time

Job summary

Safeway in Sitka, AK seeks a Front End Manager to lead the front-end team and ensure fast, friendly service at checkout. You will oversee cash handling, customer service counter, and daily bookkeeping tasks while supporting store sales and maintaining a positive customer experience.

The role requires strong leadership, excellent communication, and hands-on supervision of checkers, courtesy clerks, and office staff. On-site position with responsibilities that emphasize safety and performance.

Qualifications

• Strong communication, leadership, and interpersonal skills.
• Ability to supervise front-end staff and maintain composure under pressure.
• Knowledge of cash handling procedures and safety standards.

Responsibilities

• Champions customer service programs to meet satisfaction goals.
• Handles customer complaints effectively and positively.
• Directs front-end activities and supervises cashiers and clerks.
• Monitors service level, cleanliness, and safety of front-end operations.
• Assists with interviewing, training, and hiring of front-end staff.

Skills

Customer service leadership

Team supervision

Cash handling

Communication

Job description

Safeway in Sitka, AK seeks a Front End Manager to lead the front-end team and ensure fast, friendly service at checkout. You will oversee cash handling, customer service counter, and daily bookkeeping tasks while supporting store sales and maintaining a positive customer experience.

The role requires strong leadership, excellent communication, and hands-on supervision of checkers, courtesy clerks, and office staff. On-site position with responsibilities that emphasize safety and performance.