Front End Manager, Customer Experience

Safeway; Redmond (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

Pension/401k

Paid holidays

PTO/Vacation

Job summary

Safeway in Redmond, WA seeks an experienced Front End Supervisor to lead customer service initiatives, oversee front-end operations, and supervise cash handling processes. The role emphasizes maintaining service quality, training staff, and ensuring a positive store image.

The position involves supervising checkers and clerks, supporting interviewing and onboarding, and ensuring safety and store policies are followed in daily operations.

Qualifications

• Experience in front-end/Retail operations
• Strong math skills and cash handling
• Ability to train and supervise staff

Responsibilities

• Champions customer service programs to meet satisfaction goals.
• Resolves customer complaints with positive outcomes.
• Directs and supervises front-end activities, monitors service levels and cleanliness.
• Oversees cash flow, till operations, and checks procedures.
• Participates in interviewing and training front-end staff.

Skills

Customer service

Leadership

Communication

Team building

Job description

Safeway in Redmond, WA seeks an experienced Front End Supervisor to lead customer service initiatives, oversee front-end operations, and supervise cash handling processes. The role emphasizes maintaining service quality, training staff, and ensuring a positive store image.

The position involves supervising checkers and clerks, supporting interviewing and onboarding, and ensuring safety and store policies are followed in daily operations.