Front End Lead Trainee: Checkout & Guest Experience

Giant Eagle, Inc.; Richfield Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across all lanes. The role supports the Front End Leader and may include additional tasks. Annual certification is required.

The position emphasizes safe, secure front-end operations, efficient scheduling, and strong service culture. Experience in guest service and leadership will be valued in this on-site Ohio role.

Qualifications

• 1 to 3 years of experience in front-end or guest service roles.
• High school diploma or equivalent required.
• Lifting up to 50 pounds.
• Must be at least 21 years old.

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

Skills

Leadership

Customer service

Scheduling

Loss prevention

Cash handling

Education

High school diploma or equivalent

Tools

Cashier Coach Pad

Job description

Giant Eagle, Inc. is seeking a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across all lanes. The role supports the Front End Leader and may include additional tasks. Annual certification is required.

The position emphasizes safe, secure front-end operations, efficient scheduling, and strong service culture. Experience in guest service and leadership will be valued in this on-site Ohio role.