Front End Experience Leader & Customer Coach

Kroger Co.; Dillon (CO); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Flexible scheduling

Counseling support

Associate discounts

Tuition reimbursement

Career growth

Descripción de la vacante

Kroger Co. is seeking a Store Operations professional to lead customer engagement and supervise front-end teams at our United States stores. The role focuses on delivering outstanding service, guiding associates, and upholding checkout standards.

You will coach cashiers and front-end staff, ensure audits and safety, manage break schedules, and promote a welcoming, efficient shopping experience for customers and teammates.

Formación

• Minimum Position Qualifications: None
• Desired Previous Job Experience: Previous comparable experience

Responsabilidades

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Conocimientos

Customer service

Engagement

Coaching

Leadership

Descripción del empleo

Kroger Co. is seeking a Store Operations professional to lead customer engagement and supervise front-end teams at our United States stores. The role focuses on delivering outstanding service, guiding associates, and upholding checkout standards.

You will coach cashiers and front-end staff, ensure audits and safety, manage break schedules, and promote a welcoming, efficient shopping experience for customers and teammates.