Front End Lead - Ecommerce & Retail Ops (PTO/401K)

Eataly; Santa Clara (CA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Silicon Valley is seeking a Front End Lead to manage the on-site Front End team and support ecommerce operations for the Santa Clara location. You will supervise staff, ensure accurate online order fulfillment via Instacart and Mercato, assist customers with product inquiries, and help maintain cash handling and checkout processes.

This part-time role offers growth opportunities and exposure to a premium Italian marketplace.

Qualifications

• 1+ year of supervisory experience in retail.
• Ability to handle money accurately and perform math.
• Ability to stay organized in a hands-on environment.
• Bachelor’s Degree preferred.

Responsibilities

• Supervise Front End team to ensure performance and guest experience.
• Oversee online order fulfillment through platforms such as Instacart and Mercato.
• Answer inquiries about online orders and provide information on products.
• Confirm and communicate order timelines to customers.
• Mentor and train Front End Cashiers to promote development.
• Perform other duties as required or assigned.

Skills

Leadership

Cash handling

Organizational skills

Retail supervision

Education

Bachelor’s Degree preferred

Job description

Eataly Silicon Valley is seeking a Front End Lead to manage the on-site Front End team and support ecommerce operations for the Santa Clara location. You will supervise staff, ensure accurate online order fulfillment via Instacart and Mercato, assist customers with product inquiries, and help maintain cash handling and checkout processes.

This part-time role offers growth opportunities and exposure to a premium Italian marketplace.