Front End Lead — Ecommerce & Guest Experience

Eataly; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisne

Job summary

Eataly in Dallas is seeking a Front End Lead to bridge staff and management and ensure that the Front End Department and its Ecommerce operations run efficiently. Reports to the General Manager of Retail and oversees order fulfillment for online platforms.

You will supervise cashiers, verify payments, and mentor the Front End team while maintaining accuracy of cash and stock. Availability evenings and weekends is required; on-site role with strong product knowledge opportunities.

Qualifications

• Minimum 1+ year of supervisory experience in a retail setting.
• Ability to handle money accurately and perform mathematical calculations.
• Ability to remain organized in a hands-on, fluid environment.
• Bachelor’s Degree preferred

Responsibilities

• Supervise the Front End team to ensure optimal performance and guest experience.
• Oversee prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato.
• Answer inquiries about online orders and provide information on products.
• Confirm and lock customers’ orders and communicate fulfillment timelines.
• Mentor and train Front End Cashiers to promote their development.

Skills

Cash handling

Team supervision

Retail operations

Organizational skills

Education

Bachelor's degree preferred

Job description

Eataly in Dallas is seeking a Front End Lead to bridge staff and management and ensure that the Front End Department and its Ecommerce operations run efficiently. Reports to the General Manager of Retail and oversees order fulfillment for online platforms.

You will supervise cashiers, verify payments, and mentor the Front End team while maintaining accuracy of cash and stock. Availability evenings and weekends is required; on-site role with strong product knowledge opportunities.