Front End Lead — Retail & Ecommerce Ops (PTO, 401K)

Eataly North America; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly North America is seeking a Front End Lead to bridge staff and management for efficient Front End and Ecommerce operations. Reporting to the General Manager of Retail, you will supervise the Front End team and oversee online order fulfillment across platforms like Instacart and Mercato.

The role requires strong cash handling skills, proven leadership, and a focus on guest experience. Availability to work onsite with flexible evenings and weekends is needed.

Qualifications

• 1+ year of experience as a supervisor in a retail setting
• Experience leading a cashier team
• Bachelor’s Degree preferred

Responsibilities

• Supervise Front End team to ensure performance and guest experience
• Oversee online order fulfillment through platforms such as Instacart and Mercato
• Answers enquires about online orders and provides information on products
• Confirms and locks customers’ orders and communicates fulfillment timelines
• Mentor Front End Cashiers to promote development

Skills

Retail supervision

Cash handling

Team leadership

Customer service

Education

Bachelor's degree preferred

Job description

Eataly North America is seeking a Front End Lead to bridge staff and management for efficient Front End and Ecommerce operations. Reporting to the General Manager of Retail, you will supervise the Front End team and oversee online order fulfillment across platforms like Instacart and Mercato.

The role requires strong cash handling skills, proven leadership, and a focus on guest experience. Availability to work onsite with flexible evenings and weekends is needed.