Ecommerce Front End Lead: Growth, Perks & Training

Eataly North America; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly North America is seeking a Front End Lead, Ecommerce to coordinate the Front End Department and online order fulfillment in a fast-paced retail environment. The role reports to the Front End Manager and emphasizes guest experience and accuracy in transactions.

The position requires onsite work in San Jose with a flexible schedule including evenings and weekends. Applicants should have prior supervisory experience in retail and strong cash handling skills.

Qualifications

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred.
• Ability to handle money accurately and perform mathematical equations.
• Ability to remain organized in a hands‑on, fluid environment.
• Bachelor’s Degree preferred

Responsibilities

• Supervise the Front End team to ensure optimal performance and guest experience.
• Oversee fulfillment of online orders through platforms like Instacart and Mercato.
• Answer inquiries about online orders and provide product information.
• Confirm and lock customer orders and communicate fulfillment timelines.
• Handpick items from customer lists and process payments at checkout.
• Maintain accurate cash bank and monitor currency orders.
• Document discrepancies and communicate with managers.
• Support inventory replenishment and shelf/restocking.
• Mentor Front End Cashiers to promote development.
• Handle incidents and perform other duties as assigned.

Skills

Retail supervision

Cash handling

Organized and detail-oriented

Team leadership

Education

Bachelor’s Degree preferred

Job description

Eataly North America is seeking a Front End Lead, Ecommerce to coordinate the Front End Department and online order fulfillment in a fast-paced retail environment. The role reports to the Front End Manager and emphasizes guest experience and accuracy in transactions.

The position requires onsite work in San Jose with a flexible schedule including evenings and weekends. Applicants should have prior supervisory experience in retail and strong cash handling skills.