Front End Lead & Customer Wow Champion

Five Below Inc; Olive Branch (MS); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a Support Lead to help drive customer service excellence and store operations at our Olive Branch location. As part of the leadership team, you will model the Five Below Way, supervise front-end activities, and coach associates to achieve high CSAT and sales goals.

You will manage cash handling, payroll alignment, and daily SOP adherence while maintaining store cleanliness and guest readiness.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
• Authorizes register functions including post voids, returns and discounts.
• Complies with Human Resources policies and procedures.
• Assists in receiving and stocking procedures.
• Unloads merchandise from trucks.
• Checks in shipments.
• Stages merchandise for the sales floor.
• Packs out merchandise.
• Assists front end and queue merchandising.
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Leadership/Management

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience

Job description

Five Below is seeking a Support Lead to help drive customer service excellence and store operations at our Olive Branch location. As part of the leadership team, you will model the Five Below Way, supervise front-end activities, and coach associates to achieve high CSAT and sales goals.

You will manage cash handling, payroll alignment, and daily SOP adherence while maintaining store cleanliness and guest readiness.