Front End Lead: Customer Experience & Operations

Safeway; Tumwater (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick pay

PTO/Vacation pay

Paid holidays

Bereavement pay

Retirement benefits (pension and/or 4

Job summary

Safeway in Tumwater, WA is seeking a Front End Manager to lead checkouts and front-end operations. You will supervise checkout staff, schedule shifts, ensure fast, friendly service and accurate cash handling while upholding safety and company policies.

Responsibilities include managing front-end activities, training associates, and maintaining store standards. Experience in customer service, leadership, and staffing, plus a commitment to Legendary Service, is essential for success.

Qualifications

• Excellent communication and leadership abilities.
• Ability to train and supervise front-end staff.
• Strong interpersonal skills and customer service mindset.
• Knowledge of cash handling procedures and POS operations.

Responsibilities

• Lead front-end operations and supervise checkouts and service counters.
• Schedule shifts for checkers, courtesy clerks, and front-end staff.
• Ensure fast, friendly service and resolve customer concerns.
• Maintain cash controls, refunds, and daily cash office duties.
• Oversee safety, cleanliness, and store policies on the front end.

Skills

Communication

Leadership

Team building

Interpersonal skills

Customer service

Tools

POS systems

Printers

Scanners

Cash registers

Scales/Equipment

Job description

Safeway in Tumwater, WA is seeking a Front End Manager to lead checkouts and front-end operations. You will supervise checkout staff, schedule shifts, ensure fast, friendly service and accurate cash handling while upholding safety and company policies.

Responsibilities include managing front-end activities, training associates, and maintaining store standards. Experience in customer service, leadership, and staffing, plus a commitment to Legendary Service, is essential for success.