Front End Lead: Customer Experience & Operations

Safeway; Seward (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

Safeway in Seward, AK seeks a Front End Manager to supervise checkers, courtesy clerks, and front-end staff, ensuring fast, friendly service and accurate cash handling. You will schedule shifts, train employees, and uphold safety, cleanliness, and store policies.

The role requires strong leadership, excellent communication, and the ability to resolve customer issues, manage inventory and shrink, and maintain a positive image of the front end, while driving sales through engagement.

Qualifications

• Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
• Ability to professionally handle difficult situations while projecting a positive image.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.
• Ability to supervise others, analyze and gather facts for recommending disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons/Safeway’s philosophy of personalized service.
• Provides fast, friendly, courteous and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers.
• Serve as backup checker when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs front-end activities including monitoring customer traffic and service level, coordinating front end service programs, and maintaining cleanliness standards.
• Monitors and is responsible for ordering front-end supplies.
• Ensures front-end is fully operational and projects a positive image.
• Handles cash flow and controls including safe transactions, rain checks, refunds, and monitoring checker money handling policies.
• Assists with interviewing and hiring of front-end staff and office/bookkeepers.
• Assists with training front-end employees and monitors front-end compliance.
• Supervises employees assigned and makes recommendations for employment status changes.
• Responsible for safety awareness and enforcing dress and grooming standards.
• Assists with controlling shrink and performing duties safely and with integrity.

Skills

Strong communication

Leadership

Team building

Interpersonal skills

Customer service

Problem solving

Ability to handle pressure

Tools

POS systems

Store computers

Checkstand equipment

Job description

Safeway in Seward, AK seeks a Front End Manager to supervise checkers, courtesy clerks, and front-end staff, ensuring fast, friendly service and accurate cash handling. You will schedule shifts, train employees, and uphold safety, cleanliness, and store policies.

The role requires strong leadership, excellent communication, and the ability to resolve customer issues, manage inventory and shrink, and maintain a positive image of the front end, while driving sales through engagement.