Front End Lead & Customer Experience Coach

The TJX Companies, Inc.; Springfield (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Job summary

Marshalls in Springfield, OH is seeking a Front End Lead to promote an excellent customer experience and supervise Associates at the front of the store. You will train staff, coordinate POS coverage, and uphold safety, loyalty programs, and store standards while delivering remarkable service.

This role requires availability for nights and weekends, with at least 1 year of retail experience and 6 months in a leadership role. The position offers starting pay between USD 14.50 and 15.00 per hour.

Qualifications

• At least 1 year of retail experience and 6 months in a leadership role.
• Strong merchandising knowledge and customer service focus.
• Excellent communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and supervise front-of-store Associates.
• Lead by example and train Associates on front-end principles.
• Coordinate registers, POS coverage, and breaks.
• Ensure safety, policy compliance, and loyalty program promotion.
• Address customer concerns promptly and maintain store cleanliness.

Skills

Customer service

Merchandising

Communication

Organizational skills

Teamwork

Training others

Job description

Marshalls in Springfield, OH is seeking a Front End Lead to promote an excellent customer experience and supervise Associates at the front of the store. You will train staff, coordinate POS coverage, and uphold safety, loyalty programs, and store standards while delivering remarkable service.

This role requires availability for nights and weekends, with at least 1 year of retail experience and 6 months in a leadership role. The position offers starting pay between USD 14.50 and 15.00 per hour.