Front-End Lead: Elevate Customer Experience

The Kroger Co.; Brighton (CO); On-site; USD 38,000 - 60,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Supervisor to lead a customer-focused team in our store. You will assist the department manager in achieving sales and profit goals while maintaining safety, quality, and frontline standards.

The role emphasizes great customer service, product knowledge, and teamwork. Responsibilities include scheduling, cash handling, budgeting support, and adherence to safety and food safety regulations.

Qualifications

• Must have strong customer service experience and effective communication.
• Ability to handle stressful situations and basic math skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Know products in the department and respond to questions with suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist with budgeting, P&L reviews and action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Notify management of accidents or safety risks.
• Report safety risks or illegal activity.
• Adhere to laws and company guidelines.

Skills

Effective communication

Handle stress

Basic math

Retail or customer service

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end Supervisor to lead a customer-focused team in our store. You will assist the department manager in achieving sales and profit goals while maintaining safety, quality, and frontline standards.

The role emphasizes great customer service, product knowledge, and teamwork. Responsibilities include scheduling, cash handling, budgeting support, and adherence to safety and food safety regulations.