FRONT END/LEAD CLERK

Kroger; Fitchburg (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in retail is looking for a Front End/Lead Clerk to support daily operations and enhance customer service. The role involves improving processes, training staff, and ensuring a clean and organized shopping environment. Candidates should possess strong communication skills and a solid background in customer service and retail operations.

Qualifications

• Store retail experience focusing on customer service and front-end operations.
• Ability to multitask and handle large workloads.
• Effective written and oral communication skills.

Responsibilities

• Explore and develop effective processes for Front End and Customer Service.
• Ensure safe and efficient customer service throughout the department.
• Coach and train customer service managers and front end supervisors.

Skills

Communication

Multitasking

Customer Service

Tools

Microsoft Word

Excel

PowerPoint

Job description

Join to apply for the FRONT END/LEAD CLERK role at Kroger

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
2. Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
3. Ensure safe, effective, and efficient customer service throughout the department.
4. Improve various performance and customer experience metrics such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
5. Provide training, support, and follow-up on all aspects of Key Retailing.
6. Coach and train customer service managers and front end supervisors.
7. Promote, communicate, and implement company initiatives and process improvements positively and respectfully to direct reports.
8. Support store management in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
9. Follow through on special assignments and perform any other duties as assigned.
10. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as needed.
• Willing and available to work weekends and holidays, especially during Prime Time.
• Store retail experience focusing on customer service and front-end operations.
• Ability to multitask and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn various computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of key department operations such as managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
• High level of integrity and dependability based on past work record.

Desired

• Thorough experience in customer service and all phases of front-end operations.

Note: The original lengthy 'About Us' and benefits sections are retained for context but can be summarized or omitted if brevity is preferred.