FRONT END/LEAD CLERK

Kroger; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in Wisconsin is seeking a Front End/Lead Clerk to oversee operations in the Front End department. Responsibilities include improving processes, training staff, and ensuring excellent customer service. The role offers flexible scheduling and opportunities for advancement.

Benefits

Comprehensive healthcare

Flexible scheduling

Employee discounts

Tuition reimbursement

Qualifications

• Retail experience focusing on customer service and front-end operations.
• Effective communication skills in writing and speaking.

Responsibilities

• Explore and develop more effective processes for Front End operations.
• Ensure safe and efficient customer service throughout the department.
• Coach and train customer service managers and front-end supervisors.

Skills

Communication

Multitasking

Customer Service

Tools

Microsoft Office

Job description

Join to apply for the FRONT END/LEAD CLERK role at Kroger

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Join to apply for the FRONT END/LEAD CLERK role at Kroger

Job Description

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service throughout the department.
• Improve various operational reports and measurements such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, among others.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service managers and front-end supervisors.
• Promote, communicate, and implement company initiatives and process improvements positively and respectfully.
• Support store management in maintaining a well-organized, clean, and pleasant shopping environment.
• Perform any other duties as assigned, including special projects.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as needed.
• Availability to work weekends and holidays, especially during peak times.
• Retail experience focusing on customer service and front-end operations.
• Ability to multitask and handle large workloads.
• Effective communication skills in writing and speaking.
• Ability to learn various computer applications such as Microsoft Office, ACE, Supersked, etc.
• Understanding of core department operations including managing people, merchandising, inventory, shrink control, customer service, labor scheduling, and expense management.
• High integrity and dependability in past work records.

Desired

• Extensive experience in customer service and front-end operations.

About Us

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. We serve customers across 89 stores in the state. As part of Kroger, we value diversity and aim to create positive experiences for our customers and communities. We foster a caring environment that supports your growth and success.

We offer flexible work options, benefits, and opportunities for advancement. If you need accommodations during the application process, contact us at 844-849-7136 or speak with management at your local store.

What You’ll Receive From Us

• Comprehensive healthcare, including medical, dental, vision, and prescriptions.
• Flexible scheduling with paid time off, holidays, and sick leave.
• Support programs like Employee Assistance Program and financial coaching.
• Employee discounts on various products and services.
• Tuition reimbursement and training programs for career development.