FRONT END/LEAD CLERK

Kroger; Shorewood Hills (WI); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Kroger is seeking a Front End Operations support role to enhance daily processes, policies, and procedures across Front End, Customer Service Center and Accounting. The position emphasizes delivering excellent customer service, coaching supervisors, and maintaining a clean, organized shopping environment at checkouts and service areas.

Qualified candidates should have strong communication, reliability, and multi-tasking skills, with experience in retail and familiarity with common office

Formación

• Willing to work mornings, afternoons, evenings, or nights.
• Weekend and holiday availability as needed (Prime Time).
• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi-task and manage large workloads.
• Effective written and oral communication skills.
• Proficient with basic computer applications (Word, Excel, PowerPoint).
• Understanding of department operations (people, merchandising, inventory, scheduling, expenses).
• High integrity and dependability.

Responsabilidades

• Explore and improve Front End, Customer Service Center and Accounting processes and policies.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective, and efficient customer service across the department.
• Improve reporting tools and key retailing measurements.
• Provide training and follow-up on Key Retailing aspects.
• Coach front end supervisors and customer service manager.
• Support store management in maintaining a clean, organized shopping environment at checkout areas.

Conocimientos

Flexible shifts

Customer service

Multi-tasking

Strong communication

Dependability

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

ACE

Supersked

Descripción del empleo

Job Description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.