FRONT END/LEAD CLERK

Kroger; Waukesha (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Wisconsin is seeking a Front End Operations Associate to support day-to-day front end department operations, policies, and procedures, upholding core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include improving processes, training staff, ensuring a safe and efficient customer experience, and maintaining a clean, well-organized checkout area.

Flexibility to work mornings, evenings, weekends, and holidays is required.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn computer applications (Word, Excel, PowerPoint, ACE, Supersked).
• Understanding of department operations (people management, merchandising, inventory, shrink control, scheduling, expenses).
• Past work record showing integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Provide day-to-day support of Front End operations, policies, processes and procedures.
• Develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective customer service throughout the department.
• Provide training, support and follow-up on all aspects of Key Retailing.
• Coach and train customer service manager and front-end supervisors.
• Promote and implement company initiatives and process improvements to direct reports.
• Support store management and customer service manager in maintaining a well-organized, clean environment at check stands and related areas.
• Follow through on special assignments and perform any duties as assigned.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multitasking

Communication

Computer literacy

Tools

ACE

Supersked

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front‑end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front‑end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front‑end operations.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.