Front End/Lead Clerk

Kroger; City of Pewaukee (WI); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Kroger is seeking a Front End Operations lead at our Pewaukee location to support day-to-day operations across Front End, Customer Service Center and Accounting. You will help implement policies, train staff, and ensure a high-quality shopping experience.

The role requires flexibility across shifts, weekend/holiday work, and a strong customer service background with the ability to manage multiple tasks and learn various software tools.

Qualifikationen

• Willing to work mornings, afternoons, evenings, or nights as required by the work demands.
• Willing and available to work weekends and holidays (Prime Time).
• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications.
• Understanding of all key components of department operations including people management, merchandising, inventory, shrink, scheduling, and expenses.
• Past work record demonstrating integrity and dependability.

Aufgaben

• Support day-to-day operations of Front End, Customer Service Center and Accounting.
• Develop more effective processes for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective customer service across the department.
• Improve reporting dashboards and key retailing measurements.
• Provide training and follow-up on all aspects of Key Retailing.
• Coach and train Front End supervisors and customer service managers.
• Promote and implement company initiatives and process improvements to staff.
• Support store management and customer service manager to maintain a organized, clean shopping environment at all customer touchpoints.
• Execute special assignments and perform any duties as assigned.

Kenntnisse

Multitasking

Communication skills

Integrity and dependability

Customer service focus

Team coaching

Adaptability

Tools

Microsoft Word

Microsoft Excel

PowerPoint

ACE

Supersked

Jobbeschreibung

• Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.