FRONT END/LEAD CLERK

Kroger Family of Companies; Kirkland (WA); On-site; USD 23,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Kirkland, WA, is seeking a Front End Operations Support role to optimize department processes and enhance the customer experience. The position involves training, coaching front-end staff, and promoting company initiatives across front-end operations.

The ideal candidate will have store retail experience, strong multitasking and communication skills, and the ability to learn multiple computer applications.

Qualifications

• Store retail experience with emphasis on customer service and frontend operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked.

Responsibilities

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End and related areas.
• Ensure safe and efficient customer service is provided throughout the department.
• Provide training, support and follow-up on all aspects of Key Retailing.
• Coach and train customer service managers and front end supervisors.
• Promote and implement company initiatives and process improvements to direct reports.
• Support store management in maintaining a well-organized, clean shopping environment at check stands, front-end, Self Service Checkouts and Customer Service Center.
• Follow through on special assignments and perform any and all duties as assigned.

Skills

Customer service

Multitasking

Communication

Training ability

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.

• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.

• Ensure safe, effective and efficient customer service is provided throughout department.

• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.

• Provide training, support and follow up on all aspects of Key Retailing.

• Coach and train customer service manager and front end supervisors.

• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.

• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.

• Follow through on special assignments and perform any and all duties as assigned.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.

• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)

• Store retail experience with an emphasis on customer service and frontend operations.

• Ability to multi task and handle large workloads.

• Effective written and oral communication skills.

• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.

• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)

• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of frontend operations.

$17.38 - $26.85 per hour