FRONT END/LEAD CLERK

Kroger Family of Companies; City of Pewaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger Family of Companies is seeking a Front End Operations support role to help optimize day-to-day processes across Front End, Customer Service Center and Accounting. The position emphasizes improving customer service and store operations while promoting company initiatives.

The role involves coaching supervisors, coordinating training, and maintaining a clean, efficient shopping environment. Flexibility for varied shifts and holidays is required.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights.
• Available to work weekends and holidays as needed (Prime Time).
• Store retail experience with an emphasis on customer service and frontend operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Word, Excel, PowerPoint, ACE, Supersked.
• Understanding of all key components of department operations (managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Responsibilities

• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Multitasking

Communication

Time management

Computer skills

Front end operations

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.

• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.

• Ensure safe, effective and efficient customer service is provided throughout department.

• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.

• Provide training, support and follow up on all aspects of Key Retailing.

• Coach and train customer service manager and front end supervisors.

• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.

• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.

• Follow through on special assignments and perform any and all duties as assigned.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.

• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)

• Store retail experience with an emphasis on customer service and frontend operations.

• Ability to multi task and handle large workloads.

• Effective written and oral communication skills.

• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.

• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)

• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of frontend operations.