Front-End Lead Cashier | Customer Service Leader

Jobvite, Inc.; Costa Mesa (CA); On-site; USD 47,279,000 - 54,443,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

In-store discounts

Job summary

Mother’s Market is seeking a Lead Cashier to oversee front-end operations and lead a team of cashiers and courtesy clerks. You will drive exceptional service, ensure accurate cash handling, and coordinate with other departments to support store initiatives.

The role emphasizes leadership, operational oversight, and customer-focused problem solving, with shifts that may include mornings, evenings, and weekends in a mission-driven retail environment.

Qualifications

• High School Diploma or GED.
• Prior experience as a cashier; supervisory experience is a plus.
• Strong leadership, organization, and time-management abilities.
• Exceptional verbal and written communication skills.
• Comfortable using Word, Excel, Outlook, POS systems.
• Excellent math skills and the ability to use data to drive staffing and sales.

Responsibilities

• Team Leadership: Supervise, train, and motivate cashier and courtesy clerk teams to deliver outstanding service.
• Operational Oversight: Manage front-end operations, including running breaks, handling returns, processing transactions, and ensuring accurate cash handling.
• Customer Service Excellence: Address customer inquiries and concerns promptly and professionally, ensuring satisfaction.
• Inventory Management: Assist in stocking and facing products, ensuring shelf labels are accurate and consistent.
• Store Maintenance: Maintain a clean and organized front-end area, including registers and surrounding spaces.
• Safety and Security: Monitor and enforce safety and security protocols to protect team members and customers.
• Collaboration: Work closely with other departments to support store-wide initiatives and maintain operational flow.

Skills

Leadership

Organization

Time management

Communication

Data-driven

Math skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

POS systems

Job description

Mother’s Market is seeking a Lead Cashier to oversee front-end operations and lead a team of cashiers and courtesy clerks. You will drive exceptional service, ensure accurate cash handling, and coordinate with other departments to support store initiatives.

The role emphasizes leadership, operational oversight, and customer-focused problem solving, with shifts that may include mornings, evenings, and weekends in a mission-driven retail environment.