Front-End & Cashier: Customer Experience Specialist

Kroger; Roseville (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Job summary

The Kroger family of companies is seeking a customer service-focused associate to assist customers, operate the register, process transactions, and maintain a clean and organized checkstand area at 30851 Gratiot Ave, Roseville, MI. You will handle refunds, money orders, bill pay, and produce code knowledge while upholding company standards.

You will be part of a team that delivers value through respect, integrity, and safety, with opportunities for growth and comprehensive benefits.

Qualifications

• Six months cashier experience to work at Customer Service Desk
• Related retail experience
• Ability to work in a fast-paced environment

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)
• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Cashier experience

Retail experience

Fast-paced environment

Education

High school diploma or GED

Job description

The Kroger family of companies is seeking a customer service-focused associate to assist customers, operate the register, process transactions, and maintain a clean and organized checkstand area at 30851 Gratiot Ave, Roseville, MI. You will handle refunds, money orders, bill pay, and produce code knowledge while upholding company standards.

You will be part of a team that delivers value through respect, integrity, and safety, with opportunities for growth and comprehensive benefits.