Front-End Experience Leader – Customer Success

f4lcareers; Joplin (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

f4lcareers is seeking a Customer Service Manager (CSM) to oversee front-end operations at their Joplin, Missouri location. The ideal candidate will have a strong focus on customer service, ensuring a positive experience and managing transactions effectively.

Responsibilities include supervising service desk operations, training staff, and adapting to customer needs while maintaining high service standards. A high school diploma and prior retail experience are preferred.

Qualifications

• Minimum one year experience operating a cash register in a retail establishment.
• Ability to accurately count money.
• Adaptable to different situations and shifting priorities.

Responsibilities

• Manage front-end operations including opening registers and customer service.
• Handle customer transactions and maintain shelf displays.
• Supervise Service Desk procedures and ensure compliance with safety standards.

Skills

Customer Service

Problem Solving

Adaptability

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

f4lcareers is seeking a Customer Service Manager (CSM) to oversee front-end operations at their Joplin, Missouri location. The ideal candidate will have a strong focus on customer service, ensuring a positive experience and managing transactions effectively.

Responsibilities include supervising service desk operations, training staff, and adapting to customer needs while maintaining high service standards. A high school diploma and prior retail experience are preferred.