Front End Experience Lead & Team Coach

nficountymarket; Springfield (IL); On-site; USD 38,675 - 54,600; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Retirement Plans

Paid Time Off

Job summary

nficountymarket in Springfield, Illinois is seeking a Customer Service Manager to lead our front-end team. You will ensure superior customer service, supervise staff, and manage operations effectively. A high school diploma and customer service experience are required for success in this role.

The role includes developing staff schedules, maintaining cleanliness in check lanes, and ensuring compliance with all company regulations.

This position offers competitive pay ranging from $850 to $1,200 weekly based on experience.

Qualifications

• 1-3 months related experience in customer service or training.
• Ability to supervise and manage a team effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver superior guest service and ensure customer satisfaction.
• Lead and motivate front-end staff for effective operations.
• Manage scheduling and monitor front-end coverage.

Skills

Customer service skills

Leadership skills

Money handling skills

Ability to multi-task

Education

High school diploma or GED

Tools

Standard operating procedures

Job description

nficountymarket in Springfield, Illinois is seeking a Customer Service Manager to lead our front-end team. You will ensure superior customer service, supervise staff, and manage operations effectively. A high school diploma and customer service experience are required for success in this role.

The role includes developing staff schedules, maintaining cleanliness in check lanes, and ensuring compliance with all company regulations.

This position offers competitive pay ranging from $850 to $1,200 weekly based on experience.