Front End Experience Lead & Training Coach

The TJX Companies, Inc.; Tucson (AZ); On-site; USD 22,248 - 22,937; Full time

Benefits offered by this job

Associate discount

EAP

401(k) match

Medical coverage

Dental coverage

Vision coverage

HSA

Life insurance

Paid holidays

Paid vacation

Sick leave

Disability insurance

Adoption assistance

Scholarship program

Job summary

The TJX Companies, Inc. in Tucson, AZ is seeking an Retail Associate to deliver exceptional customer experiences on the front end, train Associates, and support POS coverage and loyalty programs. You will help maintain store standards and safety while collaborating with management.

The role requires the ability to work nights and weekends, strong merchandising knowledge, and excellent communication and organizational skills. Leadership experience and the ability to train others are valued.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Training others

Team player

Leadership experience

Job description

The TJX Companies, Inc. in Tucson, AZ is seeking an Retail Associate to deliver exceptional customer experiences on the front end, train Associates, and support POS coverage and loyalty programs. You will help maintain store standards and safety while collaborating with management.

The role requires the ability to work nights and weekends, strong merchandising knowledge, and excellent communication and organizational skills. Leadership experience and the ability to train others are valued.