Front-End Experience Lead & Trainer

Meijer Inc.; West Chester (Chester County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is hiring a Service Coordinator to lead and support front-end operations, coordinating checkout flow, maintaining standards, and guiding cashiers and service desk teams.

You will train staff, drive performance, and ensure a high-quality customer shopping experience. The role requires flexibility to work any shift within department hours, including weekends and holidays, and involves coaching, labor utilization, and accountability for front-end results.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility
• Proactively escalation concerns to leadership as they arise
• Champion participation in community programs
• Lead by example with behaviors and team member resource group (TMRG) engagement
• Serve as a certified trainer for team members in their span of care
• Perform on-the-job/hands‑on team member training and mentoring
• Serve as subject matter expert for market programs, company pilots, and development/training programs
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Sense of urgency

Education

Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

Meijer Inc. is hiring a Service Coordinator to lead and support front-end operations, coordinating checkout flow, maintaining standards, and guiding cashiers and service desk teams.

You will train staff, drive performance, and ensure a high-quality customer shopping experience. The role requires flexibility to work any shift within department hours, including weekends and holidays, and involves coaching, labor utilization, and accountability for front-end results.