Front-End Experience Lead — Flexible Schedule

PGA Tour Superstore; Rockville (MD); On-site; USD 29,000 - 33,000; Full time

Job summary

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering exceptional customer experiences. You will supervise staff, support merchandising decisions, and ensure smooth checkouts and returns while maintaining store standards.

The role requires strong communication, leadership, and the ability to manage multiple priorities in a dynamic retail environment. Flexibility for varied shifts and a focus on safety and compliance are essential.

Qualifications

• Strong communication and interpersonal skills.
• Ability to lead and train associates across departments.
• Ability to manage multiple priorities and schedules.
• Retail experience preferred and helpful for understanding customer flow.

Responsibilities

• Oversee Club Services and Front-End operations to ensure top customer experience.
• Contribute to merchandising decisions and drive sales via the front-end presence.
• Greet customers, guide product locations, and manage on-floor traffic flow.
• Direct on-floor tasks and provide department training to associates.
• Support in maintaining a premiere stock and visual merchandising level.

Skills

Communication

Leadership

Organization

Accountability

Business Acumen

Verbal & Written Communication

Education/Experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering exceptional customer experiences. You will supervise staff, support merchandising decisions, and ensure smooth checkouts and returns while maintaining store standards.

The role requires strong communication, leadership, and the ability to manage multiple priorities in a dynamic retail environment. Flexibility for varied shifts and a focus on safety and compliance are essential.