Front-End Lead & Dept Team Manager

The Kroger Co.; Warren (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

The Kroger Co. in Warren, MI is seeking a Front-end supervisor to deliver an outstanding customer experience through service and a clean, safe environment.

You will assist the department manager in reaching sales and profit goals and monitor quality assurance standards while directing day-to-day Front-end operations. You will help schedule front-end associates, manage cash controls, and support budgeting and labor planning in partnership with store management.

Qualifications

• Must handle stressful situations with composure.
• Strong communication and math basics for transactions.
• Experience in retail or customer service settings.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated.
• Gain knowledge of products and respond to questions with suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash records for the store.
• Schedule Front-end associates to provide adequate coverage.
• Assist in budgeting, profit and loss reviews and action on financial reports.
• Develop and implement department budgets and labor scheduling with store management.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude and uphold safety standards.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Job description

The Kroger Co. in Warren, MI is seeking a Front-end supervisor to deliver an outstanding customer experience through service and a clean, safe environment.

You will assist the department manager in reaching sales and profit goals and monitor quality assurance standards while directing day-to-day Front-end operations. You will help schedule front-end associates, manage cash controls, and support budgeting and labor planning in partnership with store management.