Front End Experience Lead: Customer Service & Operations

Kroger Family of Companies; Menomonee Falls (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Menomonee Falls, WI is seeking a Front End Leader responsible for modeling exceptional customer service and engagement across our store front. You will greet customers, guide front-end operations, and ensure safety and cleanliness standards are maintained.

The role emphasizes coaching cashiers and front-end staff, maintaining queue standards, and supervising performance with regular feedback. Strong communication and visibility at the front-end are essential.

Qualifications

• Previous comparable experience
• Must be able to perform essential functions with or without accommodation.

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes.
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Leadership

Coaching

Job description

Kroger Family of Companies in Menomonee Falls, WI is seeking a Front End Leader responsible for modeling exceptional customer service and engagement across our store front. You will greet customers, guide front-end operations, and ensure safety and cleanliness standards are maintained.

The role emphasizes coaching cashiers and front-end staff, maintaining queue standards, and supervising performance with regular feedback. Strong communication and visibility at the front-end are essential.