Front-End Supervisor: Customer Experience & Store Ops

Kroger; Grosse Pointe Park (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger in Michigan seeks a Front-end supervisor to support department goals and supervise associates. You will help manage scheduling, cash control, and daily operations while delivering exceptional customer service in a fast-paced store environment.

The role emphasizes teamwork, safety, and adherence to company standards. Prior retail/service experience and a willingness to lead are essential.

Qualifications

• Retail or Customer Service experience is required.
• Ability to work in a fast paced environment with effective communication.
• Basic math skills and cash handling knowledge are important.
• Desire for management experience and possibly a second language are a plus.

Responsibilities

• Assist in directing and supervising Front-end functions and scheduling.
• Support budget preparation, labor scheduling and P&L reviews.
• Maintain safe, clean environment and ensure compliance with safety rules.
• Promote customer service excellence and respond to product questions.

Skills

Customer service

Communication

Stress management

Conflict resolution

Teamwork

Honesty and integrity

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

Kroger in Michigan seeks a Front-end supervisor to support department goals and supervise associates. You will help manage scheduling, cash control, and daily operations while delivering exceptional customer service in a fast-paced store environment.

The role emphasizes teamwork, safety, and adherence to company standards. Prior retail/service experience and a willingness to lead are essential.