Front-End Department Leader — Customer-First Champion

The Kroger Co.; Suffolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Supervisor to lead the front-end department, ensuring exceptional customer service, safe and clean store conditions, and efficient operation. You will supervise associates, manage schedules, and support store management in budgeting and profit plans.

Ideal candidates bring retail or customer service experience, strong communication, and the ability to work in a fast-paced environment while upholding company standards and safety guidelines.

Qualifications

• Customer service and front-end experience required.
• Must be able to supervise a team and manage department functions.
• Demonstrates honesty, integrity and strong work ethic.

Responsibilities

• Promote trust and respect among associates.
• Communicate department goals and information to staff.
• Collaborate with associates to achieve store goals and deliver great service.
• Create a welcoming environment and answer product questions for customers.
• Maintain knowledge of products and respond to questions with suggestions.
• Monitor compliance with safety and company policies.

Skills

Effective communication

Basic math

Handle stressful situations

Retail or Customer Service

Front-end experience

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end Supervisor to lead the front-end department, ensuring exceptional customer service, safe and clean store conditions, and efficient operation. You will supervise associates, manage schedules, and support store management in budgeting and profit plans.

Ideal candidates bring retail or customer service experience, strong communication, and the ability to work in a fast-paced environment while upholding company standards and safety guidelines.