Customer Experience Front-End Leader

The Kroger Co.; North Las Vegas (NV); On-site; USD 21,000 - 34,000; Full time

Job summary

The Kroger Co. is seeking a Front-End Supervisor to lead the department’s day-to-day operations and drive exceptional customer service. This role focuses on safety, clean environments, and executing department standards and best practices.

You will model Kroger's values and guide associates to deliver outstanding service while managing schedules, budgets, and promotions. Strong communication and teamwork are essential for success in this role.

Qualifications

• Effective communication is required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or customer service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specifics to associates.
• Collaborate with associates and promote teamwork to reach store goals.
• Create an welcoming environment, answer questions about products, and assist customers.
• Know products across departments and respond to questions with recommendations.
• Monitor and control department expenses.
• Manage cash handling and records for the store.
• Schedule Front-end associates to ensure adequate coverage.
• Assist in budgeting, profit/loss reviews, and action on financial reports.
• Develop and execute a department business plan to achieve targets.
• Create and execute sales promotions with store management.
• Implement period promotional plans for the department.
• Stay updated on ads and promotions.
• Monitor and control department expenses.</
• Maintain inventory awareness and report discrepancies.
• Plan and supervise shelf price changes and signage.
• Organize and supervise the inventory process.
• Train staff on stock management and ordering systems.
• Adhere to food safety regulations and safety procedures.
• Identify unsafe conditions and notify management.
• Report safety risks or illegal activity.
• Oversee front-end operations and ensure efficient department performance.
• Adhere to laws and company guidelines.
• Assist management in coaching front-end staff.

Skills

Communication skills

Basic math

Stress management

Retail / Customer service experience

Job description

The Kroger Co. is seeking a Front-End Supervisor to lead the department’s day-to-day operations and drive exceptional customer service. This role focuses on safety, clean environments, and executing department standards and best practices.

You will model Kroger's values and guide associates to deliver outstanding service while managing schedules, budgets, and promotions. Strong communication and teamwork are essential for success in this role.